Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,659 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.167179, -115.565877

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,659 reviews

TripAdvisor Rating  4.5/5  9,512 reviews

Certificate of excellence 2023

Excellent Stay!

TripAdvisor rating 5.0/5

Culture40538781399 TripAdvisor review

Wonderful stay at this iconic hotel; it truly is a castle! Everyone from the check-in people, the café workers, the valets, and the cleaning staff were all so polite and nice - saying "Hello/Good morning" or "Can I help you with anything?" every time I passed. Although a very fancy hotel, the attitude amongst all the workers was not elitist, they were welcoming to everyone. I appreciate the opportunity to stay in this historical hotel, and I look forward to coming back and spending more time here in the future.

Surprising

TripAdvisor rating 5.0/5

morgenm591 Business - TripAdvisor review

This beautiful hotel feels like a step back in time. They have clearly worked hard to maintain the historical features. We had fun exploring its many corridors, covered bridges, ballrooms, bars, and restaurants. It seemed like everywhere you looked there was an amazing view. The room was well appointed and comfortable. Easy bus ride or walk to Banff for tourism, shopping, and restaurants.

The Caste in the Mountains!!

TripAdvisor rating 5.0/5

Rob3i TripAdvisor review

This hotel is probably the most majestic hotel in Canada!! When you factor in the building, history, location, service and its setting & views. Just amazing! Even the gym has an incredible view! The staff are all very good!! From the parking attendants to the front desk, bell staff, concierge desk, the restaurants/wait staff, the buffet breakfast staff all were great! Although I did have to remind them to bring my luggage to my room. It was sent within minutes!! My room was clean and had an incredible view! However the bathroom was tiny! But not really a place I need to spend much time in anyway! The steakhouse is pricey and I was expecting more for that price point. The vermillion room breakfast is good and worth it! And Stock although doesn’t have many options, it is quality! I would love to return and look forward to do so one day!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I have stayed here multiple times. You have the most friendly staff. The smells in this hotel are for whatever reason always pleasant. The hotel has great service.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are glad that you enjoyed your stay at our resort and appreciate your compliments on our friendly service and our scent. I would however like to sincerely apologize for the lengthy wait you experienced at STOCK. Please be assured that your feedback has been shared with our Food & Beverage team for their review. Thank you again for sharing your experience. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Amazing service to match the amazing views

Customer review rating 5.0/5

Megan Business - Confirmed reviews ALL

I had a great stay at Fairmont Banff Springs. All the employees were incredibly nice and helpful. Check-in and check-out processes were very easy, and they were overall very accommodating.

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

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