First Time in Tokyo? Know These 18 Things Before You Go

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Visiting Tokyo for the first time can be overwhelming, and planning a trip to this bustling city is a daunting task. What are the best places to see in Tokyo? How to get around? Where to stay? What to do in Tokyo in 5 days? A million questions start coming to mind. To help you prepare your trip to Tokyo, here are 18 important things you need to know. Keep these travel tips in mind and you will leave all your worries behind.

First Time in Tokyo Tower Night

Tokyo Travel Tips For First Time Visitors

1| Fly into Haneda Airport (instead of Narita Airport) if you can.

Haneda or Narita? Which airport should you fly into? Before buying your ticket to Tokyo, this is an important question to consider.

If you’re flying into Tokyo from another country, chances are you will land at Narita International Airport, which handles the majority of international flights to Japan. However, Narita International Airport is actually located in Chiba prefecture, not in Tokyo. Transportation to downtown Tokyo, which is about 60km away, will take around 1.5 hr.

Haneda Airport, on the other hand, is only 15 km away from central Tokyo. A 30-min train ride will take you straight to the city center. In the past, Haneda handled mostly domestic flights. But it is becoming a hub for international travel, especially as the 2020 Tokyo Olympics approaches!

When purchasing flight tickets to Tokyo, definitely make sure to choose Haneda Airport if possible. It will save you time and hassle!

2| Buy a Pasmo or Suica card

Tokyo is covered by an extensive network of train and subway lines. Getting around Tokyo couldn’t have been easier.

If you’re planning to use trains and subways to travel around Tokyo, buy a Pasmo or Suica card as soon as you arrive in Japan! Those prepaid cards allow you to take all trains, subways, and buses in Tokyo. You can even use them to make small purchases in convenience stores and vending machines!

First Time in Tokyo

Pasmo Card

Suica and Pasmo can almost be used interchangeably. The only difference is that they are sold by different companies. Due to that reason, it impacts where you can purchase them: Pasmo cards are sold at any ticket vending machine at Tokyo subway stations whereas Suica cards are only available at JR EAST stations. Both machines have English instructions. But if you’re taking a train from the airport to Tokyo city center, you can buy either card at Narita and Haneda airports.

One card costs as little as 1000 yen (500 yen for deposit, 500 yen credit). You can top up as you go.

3| Rent a pocket WiFi

It’s true – you can get free public WiFi at Tokyo Metro stations and coffee shops. But if you have multiple gadgets that need constant access to high-speed internet, then it’s better to rent a pocket WiFi.

First Time in Tokyo Japan Narita Airport

Wi-Ho Rental Location in Narita Airport

Many companies offer 4G Pocket WiFi service in Tokyo. We went with Wi-Ho on our last trip and had a great experience with them. They offer UNLIMITED data at a reasonable price and have pick-up and return locations at the airports. Very easy and convenient!

4| JR Pass is a money saver, but it’s not worth buying if you’re only exploring Tokyo

Japan Rail Pass (also called JR Pass) is an “all-inclusive” rail pass available to foreign visitors only. With this pass, travelers can take unlimited rides on almost all JR trains across Japan, including shinkansen (bullet trains).

There are 2 types: Green Car (first-class seat) or Ordinary Car pass, each of which allows you to travel for 7, 14, or 21 days. It can save you a lot of money if you’re planning to travel across Japan.

The catch is…JR Pass must be purchased outside of Japan before your departure. You can buy the pass online through an official distributor, such as Japan Rail Pass or JRPass. Or, from a local travel agency. After you place your order, you will receive an Exchange Order, which will allow you to exchange for the actual ticket in Japan.

However, there are 2 situations where buying a JR Pass is not worth it:

  • if you’re not venturing beyond Tokyo
  • if you’re planning to make day trips to nearby cities (in this case, you should consider one of the JR East Passes)

Pro tip: Still unsure if it makes sense to buy a JR Pass? Use the Japan Rail Pass Calculator to find out!

5| Use Google Maps and HyperDia to plan your trip

To navigate within Tokyo city, Google Maps is super useful. It displays the best route with price and travel time.

HyperDia is another great tool you can use, especially for train travel. It displays detailed timetable and compares routes and prices. Besides the web-based version, it also has an app for iOS and Android.

6| Order taxi via JapanTaxi app

If you don’t speak Japanese and encounter situations where you need to take a taxi, use JapanTaxi.

Similar to Uber, you can order a taxi directly via your smartphone, get an estimate of the taxi fare, and make payment through credit cards. It is more widely used in Tokyo and cheaper than ordering through Uber!

Note: You will get a discount code (~1000 yen) for your first ride after downloading the app. Sometimes you might get more codes after the first ride. On our last trip, almost all of our rides were discounted!!

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7| Learn some basic Japanese

Should you learn Japanese before going to Tokyo? Absolutely!

first time in Tokyo Japan

English is common in big cities like Tokyo – you can find English signs in train stations and airports. Restaurants in tourist-heavy areas generally have English menu as well. However, most Japanese speak very little English or are uncomfortable conversing in English. For this reason, try to learn some essential Japanese words and phrases!

Below is a list of useful words and phrases for your survival in Japan:

  • Hello = [konnichiwa]
  • Yes = [hai]
  • No = [ie]
  • Thank you = [arigato gozaimasu]
  • Excuse me = [sumimasen]
  • Do you have ~~? = [ ~~ arimasuka?]
    • Do you have water? = [omiza arimasuka?]
    • Do you have WiFi? = [WiFi arimasuka?]
    • Do you have an English menu? = [eigo no menu wa arimasuka?]
  • Please = [kudasai] or [onegaishimasu]
    • The check, please = [okaikei onegaishimasu]
    • This one, please = [kore onegaishimasu]
    • Tea, please = [ocha kudasai]
    • Can you speak English? = [eigo ga hanasemasuka?]
    • What do you recommend? = [osusume wa nandesuka?]
  • How much does it cost? = [ikura desuka?]
  • Number-counting for objects (e.g., when ordering food)
    • one = [hitotsu]
    • two = [futatsu]
    • three = [mittsu]
    • four = [yottsu]
    • five = [itsutsu]
    • six = [muttsu]
    • seven = [nanatsu]
    • eight = [yatsu]
    • nine = [kokonotsu]
    • ten = [too]
  • Number-counting for people (e.g., entering a restaurant, telling server how many people in the party)
    • one person = [hitori]
    • two people = [futari]
    • three people = [sannin]
    • four people = [yonin]
    • five people = [gonin]

Pro tip: Download Google Translate app – it is a handy tool to have when you need instant translation between Japanese and English. Or have the Lonely Planet Japanese Phrasebook with you to help you break the language barrier!

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8| Plan at least 7 days for your first trip to Tokyo

Andaz Tokyo Luxury Hotel Toranomon Hills

How many days in Tokyo is enough? Some say 3 days, others suggest 5. In our opinion, give yourself at least 7 days if it’s your first time in Tokyo.

Tokyo is such a huge city with a limitless variety of shopping, dining, and cultural sites to experience. There are so many fun things to do in Tokyo that you’ll probably need months or even years to fully explore the city. Having said that, 7 days is a good amount of time to get a brief taste of Tokyo. Add a few extra days if you’d like to make day trips to nearby cities, e.g., Osaka, Kyoto, or Mt. Fuji in Hakone

9| No tipping

One of the things you need to know about Japan is that tipping is not a common practice. Actually, leaving a tip can be seen as demeaning and disrespectful to the server.

10| Take advantage of Japan’s Tax Exemption Program

Tokyo is a shopping paradise for many. Foreign tourists, in particular, are exempted from the 8% consumption tax.

First Time in Tokyo Japan Shopping in Shinjuku

Here’s what you need to know about Japan’s Tax Exemption Program to make the most of your shopping experience:

  • bring your passport if you plan to shop at tax-free stores (you can find a list of shops here)
  • present your passport (not a copy) at the store counter upon checkout (in some cases, there’s a designated ‘tax-free’ counter)
  • you need to spend at least 5000 yen (excluding tax) in the same store on the same day to qualify for tax exemption
  • here’s a list of items that are exempted from the 8% consumption tax:
    • consumer goods such as food, beverage, medicine, and cosmetics. These items will be put in a sealed plastic bag. DO NOT open the bag before departing Japan.
    • general items including bags, clothing, appliances. You can use them while in Japan.
  • the name on your passport and credit card must match. Of course, you can also pay in cash.
  • you can get the refund immediately, but tax refund procedure must be done on the same day of purchase.
  • the cashier will attach a card entitled “Record of Purchase of Consumption Tax-Exempt for Export” to your passport. Return this piece of paper to the Japan customs at the airport before heading to immigration.

Note: Most large department stores have dedicated tax refund counters on a certain floor. Bring all your receipts there along with your passport and credit card to get the cash refund.

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11| Trying on clothes? Know these etiquettes

I experienced a culture shock on my recent shopping spree in Tokyo. Apparently, there are etiquettes you need to follow when entering a fitting room?!

Ladies, if you’re trying on tops, you will be given a face cover. Its purpose is to prevent your makeup from staining the new clothes. Simply put the face cover over your head with the longer, veil part covering your face.

Also, you are expected to take off your shoes. Usually, you can find a raised platform (or a carpet) inside the fitting room. It is customary to take your shoes off before entering.

12| Book restaurants via Pocket Concierge

It can be tricky for foreigners to make restaurant reservations.

Good news – with online booking services like Pocket Concierge, you can book a reservation without making a phone call!

We strongly recommend using Pocket Concierge for popular restaurants. This concierge service, available in Japanese and English, offers access to numerous Michelin-starred restaurants and top-gourmet restaurants in Tokyo. You can check real-time availability, book reservations, and make payments through their system.

TABLEALL is another invaluable tool for making reservations at top-rated, exclusive restaurants in Japan.

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13| Visit these tourist attractions? Book tickets in advance

Want to visit popular tourist attractions in Tokyo? Take our advice and plan ahead of time. By ‘ahead of time,’ we mean at least 3 months prior to your trip.

First Time in Tokyo Japan Snoopy Museum

Snoopy Museum

Some attractions, such as Ghibli Museum, Snoopy Museum, and Imperial Palace, require booking tickets online in advance. The Grand Sumo Tournament is seasonal and extremely popular that reservation is strongly recommended. The Michelin 3-star restaurant, Sukiyabashi Jiro, goes without saying that reservations need to be made approximately half a year in advance!

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On the contrary, for other Tokyo attractions such as Tokyo Tower and Tokyo SkyTree, we would recommend NOT purchasing the tickets beforehand – in case the weather does not turn out well.

14| Know how to order food from a ticket machine

At some restaurants like ramen shops, you are expected to buy food tickets at a vending machine and pay in advance. There’s no need to talk to anyone!

First Time in Tokyo Japan Afuri Ramen

Ticket Machine at Afuri Ramen

Here’s how it works: 1) put in money; 2) select what you want (the machines typically feature photos of each dish on offer); 3) collect your ticket and change; 4) take a seat and give the food ticket to the kitchen staff. Easy peasy!

Note: At some machines, you put in the bill AFTER you select your order. If you’re lucky, some machines even have Engish menu!

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15| Enjoy the incredible wonder of Japanese electronic toilets

The very first thing you’ll notice when you arrive in Japan is the electronic toilets. These hi-tech toilets are EVERYWHERE and will amaze you with their remarkable functionality!

What exactly can they do? The sophisticated toilets come equipped with an array of smart functions, including a heated seat (super great for winter!), water sprays for front and posterior wash (with adjustable position and water strength), noise maker (for privacy), and air-drying.

Don’t be afraid. Give it a try! It is so comfortable that you might never want to leave the bathroom!!

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16| Stay on the left side

In Tokyo, people walk on the left-hand side, just like road traffic. On escalators, it is a common, unspoken rule to stand on the left and leave the right side for those who want to climb the steps.

Exceptions exist in some metro stations though. To avoid running into other pedestrians, always check the signs!

17| Smoking is still allowed indoors

Japan allows smoking in many places. In outdoor public areas, there are designated spaces for smokers. However, there’s no national law that prevents smoking indoors.

Many restaurants and bars allow smoking inside. Some have separate areas for smokers and non-smokers, but the set-up usually does very little help in limiting exposure to secondhand smoke. Keep that in mind when you visit izakayas in Tokyo.

18| Tap water is safe to drink

It’s perfectly safe to drink from the tap!

These are just a few tips and suggestions for those who are planning a trip to Tokyo. What surprised you the most?

If you have visited Tokyo before, what other things have you noticed on your last trip?

More Tokyo Trip Planning Resources

✓ Best Luxury Hotels: Andaz, Park Hyatt, Four SeasonsMandarin Oriental | Compare reviews on TripAdvisor
✓ Flights + Hotels Bundle: Search on Expedia


Tokyo Travel Tips



Tokyo Travel Tips


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34 Comments Leave a Comment »

  1. So nice to come across one of your posts again, Cat! I’ve never been in Tokyo, so I’ll make sure to bookmark your post. You share some very useful information here and I’m hoping to make it to Japan someday. I’ve heard a lot about the Japanese electronic toilets. If for nothing else, at least I should go experience those, hahaha!

  2. These are all great tips! Being from Japan, these are all the tips I give my friends who are visiting Japan. The only thing I always forget to mention is the food ticket machines 🙂

  3. This is an amazing guide; straight to the point and informative without exhausting the topic. Tokyo has been on my list for a while, and I will for sure look this up if I’m every lucky enough. The makeup protectors for changing clothes is an amazing idea I wish we had here!

  4. Tokyo is fascinating. Olympics 2020 will catapult it to the global tourist map. Pasmo sounds very convenient. I always prefer to travel in public transports. Renting a pocket wi-fi is a great idea. Japanese seem complicated to me. Konnichiwa is the only Japanese term I know. But, I agree with you, it is wise to learn a few basic words and phrases. I didn’t know tipping is considered bad in Tokyo. Strange!

  5. This is the perfect post for me, as I really want to visit Japan! I’ve read about getting pocket wi-fi when there, so thanks for the tip. Thank you also for the tips on trying on clothes, and the airport! It’s so funny that these simple tips and advice can really ensure your trip goes smoothly.

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  7. There is so much useful information in this article – you are going to save readers a lot of time and money planning their trip to Japan. It can be hard to know which airport is better when booking an international flight and I would never have guessed that Narita was so far away. Also awesome that the JR pass has a calculator so you can work out if it is worth it

  8. Great tips for someone like me who know nothing about Japan. I will be fully prepared after reading this amazing article. All actionable tips to make your Japanese holiday easier

  9. Thanks for your tips! These are very helpful for first timers in Tokyo. Have you visited the nearby shrines around Tokyo? How about Ameyoko, you can find lots of locally produced, fruit candies!

  10. Japan has been a dream destination for me for a fairly long time now, and I would inevitably spend time in Tokyo when I visit. Your tips would be immeasurably useful. I’m bookmarking this post for future reference.

  11. Love this, this is the perfect post for someone visiting Japan for the first time. I would never know those things like the face cover for trying on clothing or that tipping is considered disrespectful. Sometimes going to a new country you feel like you need a how-to manual, and this is just that.

  12. Nice Article. Thanks for sharing such a beautiful information! I am Looking forward to get more Articles. I really appreciate the points present in the blog.

    Thank you,
    Ashley George

  13. Very useful article on travel tips for first timers. Taking exemption of Japan Tax policy and No tipping is very useful as very few people know about it. Keeping the veil cover while trying out clothes is the most unique feature and looks feasible too. You have shared all useful information with cultural etiquette of Tokyo. Saving your post!

  14. Awesome tips! I have visted Tokyo but only once and a long time ago. I would love to visit again soon and will be sure to read this post again before I go!

  15. Such useful tips! Especially the amount of time you could save by flying into the closer airport. And the hubby has always wanted to buy food from one of the vending machines. It’s on his bucket list! Awesome list. Saving it for when we visit Tokyo!

  16. There were some quality suggestions on this list. I have for into Narita before and wondered how hard it would be to get to Tokyo. It didn’t look close from the air and apparently it isn’t very close on the ground. Good to know about booking 3 months in advance for attractions. WOW- that’s some lead time there.

  17. These are such great tips! I’ve never been to Tokyo but I’ve heard it can be overwhelming at first and I’ll definitely keep these tips in mind when I do go. Japan has been on my list for quite some time now.

  18. I love Japan and had been there few times but I still haven’t been to Tokyo! It’s next on my list to go when I return to Japan hopefully next year for the Cherry Blossoms! Love the great tips you got here.

  19. These are great tips! Love the airport suggestion – that saves a lot of time and headaches! And I always like to use local taxi apps too in the destinations I travel too. Such a helpful list!

  20. Such great tips, Cat! Such a lifesaver. I wish I’d had your post handy before I visited Tokyo in October 2017! 🙂 I agree with so many of these — esp. the Pocket Wifi, HyperDia app, and learning some Japanese beforehand. I will say that, though Haneda is closer, I actually didn’t mind arriving in Narita. We took the train from there to Shinjuku and I rather enjoyed it. But we returned out of Haneda, which was nice because we could squeeze every last possible second in Tokyo before flying out! 🙂

  21. So many useful tips! I´d love to visit Japan soon – so happy I came across your blog post! Pinned

    Have a wonderful weekend!

  22. Great Tips for first-timers to Japan, and Tokyo is for sure one of my favorite cities in the world, that’s why I visit there almost once a year~! 🙂
    Yes, Haneda airport is much easier getting to the city and I would also remind everyone not to cross the road during red lights, and try to stay a hotel with on-sen

  23. This is an incredibly detailed post, full of essential information that I would not have known or found too easily elsewhere. For example re: tipping and the tax exemption program. Will certainly be saving this, as we are hoping to visit Tokyo within the next year.

  24. Absolutely love your tips! I totally love the tax free part about Japan. And the tax refund is actually immediate once you hit certain amount, it saves all the trouble of doing tax refund at the airport. And I’m heading to japan next week again!

  25. What a great article. Everything I need to know before visiting Japan. None of these were there when I visited 40 years ago except for the smoking???

  26. Thats an amazing list of tips. One Im sure even repeat visitors to tokyo would benefit from! WIll be bookmarking this for when we visit tokyo!

  27. Fabulous guide. I only had 5 days in Tokyo on my first trip and I would agree that you need at least 7! There’s just so much to see and do. I relate to all these tips. Learning to order ramen from the machines took a few trial & error attempts but got there in the end. I loved how organised everything was and that in the chaos of such busy streets, intersections and escalators, people stand to the left and let the “movers” overtake on the right. Great guide. 

  28. I’ve been planning a trip to Tokyo for almost 2 weeks and did not about the tax exemption! Will be taking full advantage of that. Great post!

  29. Great tips! I LOVE Japan for all its beauty, quirkiness and etiquette requirements. That’s what makes the culture so fascinating. Smoking indoors however is the one thing I can’t handle. When the Izakayas are completely smoked out and all you see is a layer of smoke. Can’t even enjoy our meal!

  30. Great guide with very good points for new visitors! I’ve been to Tokyo a few times and even so, I’ve learned very useful information from this article =D

  31. Great help and recommendations
    Thank you for the information.

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  33. I’m so glad I stumbled across this site. I am traveling to Tokyo in the spring, and your tips will be very helpful to me. Thank you so much!

  34. Great tips. I am planning to visit Tokyo next month. Thanks for the most informative article. Great share.

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